Voice Authentication
What is voice biometrics?
Voice biometrics, also known as speaker verification or voice
authentication relies on unique physical characteristics of an
individual’s vocal tract together with behavioral
characteristics like accents, speed, pronunciation and emphasis
to create a template, or voiceprint, against which verification
can be made. Voice biometrics can add a heightened level of
security to your IVR transactions in order to reduce fraud and
drive customer loyalty.
Why should voice biometrics solutions be considered now?
In an international study commissioned by Unisys Corporation and
published in February, 2006, a number of interesting findings were made:
- Two-thirds of banking customers worldwide worry about identity fraud
- Almost half of bank account holders worldwide are willing to switch
banks for better security protection
- More than one-third of customers are willing to pay additional bank
fees for better security protection
Seeing the obvious need for increased automated authentication
strength, the Federal Financial Institutions Examination Council (FFIEC)
has called single-factor authentication
“inadequate” and mandating that financial institutions implement
multifactor authentication or methods with greater than single-factor
strength where “high-risk” transactions are involved.
What unique voice biometrics solutions does First Data offer?
First Data’s voice biometrics solutions build on decades-long
corporate emphasis on security, transaction integrity and stability
serving the financial institution industry. First Data believes that
this unique operational situation provides a strong basis for
understanding client needs and delivering robust trustworthy
performance.
In addition to this corporate focus, First Data voice biometrics
solutions offer the following unique advantages:
- Leading card activation processor. Processing
millions of card activations annually, First Data is uniquely positioned
to enroll voice biometric templates. These templates can enhance
security for subsequent enrollee access to their accounts.
- Fraud analytics. First Data voice biometrics
solutions integrate best-in-class fraud analytics tested and tuned in
real-world scenarios. By leveraging this unique layer as an enhancement
to a dual-factor authentication solution, a new level of security
strength is achieved.
- Vendor-independent template storage. First Data
stores voice templates in a secure engine-independent format. This frees
First Data to provide their clients with best-of-breed text-dependent
and text-independent engine performance—rather than tying them to engine
choices based on vendor-specific template compatibility. Once ANSI
INCITS work on standardization of voice template storage is completed,
First Data plans to adopt this template format.
First Data believes that its voice biometrics solutions bring unique and
compelling security advantages to your IVR applications.